Customer Support / Education Specialist
- Develop, improve, and administer the introductory and ongoing training programs for new hires and employees.
- Create and improve public/internal knowledge base content
- Analyze traffic and use patterns to improve search keys, article terms, and organization.
- Develop and manage customer portal with Salesforce Communities, Apex, and Visualforce.
- Develop and deploy employee update training and announcements for new product offerings, internal process changes, and employee development.
Customer Relations
Assisting customers over email, chat, and phone with HTML, reporting interpretations, technical assistance for SaaS tech, and configuring Salesforce admin settings. See less